Refund & Return Policy

At Destinations Holidays, we prioritize transparency, fairness, and customer satisfaction. This Refund & Return Policy outlines the circumstances under which refunds are applicable and the process for claiming them. Please read carefully before booking.

1. General Refund Terms

• All refund requests must be submitted in writing via email or through our official communication channels.
• Refund eligibility depends on the nature of the service booked (flights, hotels, tour packages, add-ons).
• Refunds, once approved, will be processed to the original method of payment only.
• Our service charges and any non-refundable vendor costs (airlines, hotels, third-party operators) will be deducted.

2. Tour Packages

• 30+ days before departure → Eligible for a full refund, minus service fees & non-refundable deposits.
• 15–29 days before departure → 50% refund of total package value.
• 7–14 days before departure → 25% refund of total package value.
• Less than 7 days before departure → No refund.

3. Flights

• Refunds follow the airline’s cancellation policy.
• Destinations Holidays’ processing/service fee is non-refundable.

4. Hotels & Accommodations

• Refunds depend on the hotel’s individual cancellation/refund policy.
• Some special rates, promotions, or last-minute bookings may be strictly non-refundable.

5. Add-On Services (Visa, Insurance, Transfers)

• Visa fees, travel insurance, and government taxes are non-refundable under all circumstances.
• Airport transfers, excursions, and activities follow individual vendor refund rules.

6. Return Policy (for Travel Services)

Since we provide intangible travel services (not physical products), “returns” mean rescheduling or modifying bookings:

• Rescheduling: Allowed, subject to availability and vendor approval. Additional charges may apply.
• Credit Vouchers: In certain cases, instead of a refund, a travel credit may be issued for future bookings.

7. No-Show & Last-Minute Changes

• Failure to show up for a flight, hotel check-in, or tour without prior notice will be treated as a No-Show → No refund will be issued.
• Any last-minute changes are subject to service provider rules and may attract additional charges.

8. Refund Processing Time

• Refunds are typically processed within 10–15 working days after approval.
• International refunds may take longer due to banking and currency exchange procedures.

9. Non-Refundable Circumstances

Refunds will not be provided in cases such as:

• Visa rejection after booking.
• Cancellations due to government restrictions, strikes, natural disasters, or pandemics (force majeure).

Special discounted offers, early-bird deals, and flash sales.