International Travel Policy

At Destinations Holidays, we are committed to offering safe, reliable, and memorable international travel experiences. To ensure clarity and transparency, we request all travelers to carefully read and understand the following policies before confirming their bookings.

1. Booking & Payment Policy

• A booking is considered confirmed only after receiving the advance payment.
• Full payment must be made at least 21 days before departure, unless otherwise specified.
• Payments can be made via bank transfer, UPI, debit/credit cards, or authorized payment gateways.
• Credit/debit card transactions may incur an additional processing fee (2–3%).
• Failure to complete payment within the timeline may result in automatic cancellation of services without refund of advance deposits.

2. Passport & Visa Policy

• Passengers must hold a valid passport with a minimum validity of 6 months beyond the date of return.
• Visa facilitation services are provided as assistance only; issuance or rejection is solely at the discretion of the embassy/consulate.
• Visa fees, documentation charges, and related expenses are non-refundable, regardless of approval status.
• Travelers are responsible for providing accurate and complete documents within the required time frame.

3. Cancellation & Refund Policy

Cancellations must be requested in writing (via email or registered communication). The following charges apply:

• 30 days or more before departure → 20% of package cost.
• 15–29 days before departure → 50% of package cost.
• Less than 15 days before departure → 100% (no refund).

Important Notes:

• Visa fees, insurance premiums, and service charges are non-refundable.
• Refunds are processed within 15–30 working days depending on suppliers, airlines, and hotels.
• In case of force majeure (natural disasters, strikes, government restrictions), refunds are subject to supplier/airline policies.

4. Hotel & Accommodation Policy

• Hotels are booked based on availability. If a selected property is unavailable, a similar category hotel will be provided.
• Standard check-in is at 14:00 hrs and check-out at 12:00 hrs (local time), unless otherwise specified.
• Early check-in, late check-out, connecting rooms, or special requests are subject to hotel discretion and may attract additional charges.
• Any incidental expenses (minibar, phone calls, laundry, etc.) are to be borne directly by the traveler.

5. Flights & Transportation Policy

• Airfares are subject to availability and fluctuation until ticket issuance.
• Once tickets are issued, cancellation and rescheduling are governed strictly by airline policies.
• Transfers and sightseeing tours will be provided as per the final itinerary.
• Any unutilized service (meals, tours, transport) is non-refundable.
• Delays caused by traffic, weather, or unforeseen events do not qualify for compensation.

6. Travel Insurance Policy

• Travel insurance is strongly recommended for all international trips.
• Coverage typically includes medical emergencies, baggage loss, flight delays, and trip cancellations.
• Travelers declining insurance must accept full responsibility for expenses arising from emergencies.

7. Health & Safety Policy

• Travelers must disclose any pre-existing medical conditions before departure.
• Some countries may require mandatory vaccinations or health certificates; it is the traveler’s responsibility to comply.
• We are not liable for expenses related to medical emergencies, quarantine, or denied boarding due to health issues.

8. Responsibilities & Liabilities

• Destinations Holidays acts as an intermediary between clients and service providers (airlines, hotels, transport operators, etc.).
• We are not liable for loss, damage, injury, delays, or expenses caused by third parties or situations beyond our control (e.g., strikes, political unrest, natural calamities).
• Travelers are responsible for ensuring compliance with local laws, customs, and immigration requirements of the destination country.

9. Force Majeure Policy

In the event of circumstances beyond our control (natural disasters, war, pandemic restrictions, government regulations):

• We will make every effort to provide alternative arrangements.
• Refunds or rescheduling will depend on supplier policies.
• Additional expenses, if any, must be borne by the traveler.

10. Code of Conduct

• Travelers are expected to maintain respectful behavior during tours.
• Any misconduct leading to denial of service by hotels, airlines, or tour operators will be the traveler’s responsibility.
• Illegal activities (e.g., carrying restricted substances, violating immigration rules) will result in immediate termination of services without refund.

Frequently Asked Questions

Q1. Can I reschedule my international trip after booking?
Yes, but changes are subject to airline and hotel policies. Additional charges may apply.

Q2. What happens if my visa is delayed or rejected?
Visa fees are non-refundable. However, we will assist you in rescheduling your trip or adjusting your itinerary.

Q3. Do you guarantee refunds in case of flight cancellations?
Refunds are strictly processed as per airline policies. We act on your behalf to claim them.

Q4. Will I get the same hotel I selected online?
We always try to confirm the same property. If unavailable, we provide a similar standard alternative.

Q5. Is travel insurance included in the package?
No, it is optional but highly recommended for your safety and financial protection.